Take control of your data with mEinstein.
mEinstein Account Deletion and Data Removal Policy
This Account Deletion and Data Removal Policy ("Policy") explains how mEinstein AI, Inc. and its affiliates ("mEinstein," "we," "us," or "our") handle account deletion requests and related data-removal activity for the mEinstein application, related websites, and associated services (collectively, the "Services"). This Policy should be read together with our Privacy Policy, Terms and Conditions, and any feature-specific disclosures, provider terms, or consent flows that apply to particular functionality
mEinstein is designed around an on-device, user-controlled architecture. For many personal AI features, data is intended to remain locally on the user's device for ordinary feature use. At the same time, certain limited records may be processed or retained by mEinstein or service providers where reasonably necessary for account administration, support, payment or payout functions, identity verification, security, fraud prevention, legal compliance, accounting, audit, dispute resolution, deletion verification, or another function specifically requested or authorized by the user.
This Policy is designed to describe a practical, privacy-conscious deletion framework. It is not a guarantee that every record, provider-controlled log, browser cache, device backup, or third-party system will be deleted instantly or identically in every environment. Rather, it explains how deletion requests are generally handled across the Services, what may be removed, what may remain for limited purposes, and what technical or legal constraints may apply.
This Policy applies to account deletion requests initiated through the Services and to related deletion or retention practices for on-device app data, account information, transaction-related records, support records, consent-choice records, payment or payout records, and other limited information associated with the requesting user.
This Policy does not replace applicable law, governing contracts, provider rules, or transaction-specific terms. If there is a conflict, the applicable feature-specific disclosures, Privacy Policy, Terms and Conditions, provider rules, and applicable law will govern in that order, unless a different order is expressly stated.
You may request account deletion through the in-product deletion workflow made available by the Services, such as Settings -> Delete Account, where available.
If the in-product deletion workflow is unavailable or appears not to function properly, you may contact support@mEinstein.ai and request manual review of an account deletion issue. We may require reasonable verification before acting on a deletion request submitted outside the standard in-product workflow.
Deletion requests may be denied, delayed, or limited where reasonably necessary to verify identity, prevent fraud or abuse, comply with legal obligations, protect security, resolve disputes, or preserve rights under applicable law.
mEinstein may also limit, delay, or decline repeated, abusive, misleading, or bad-faith deletion requests where reasonably necessary to protect the Services, users, or legal rights.
When an account deletion request is successfully initiated through the Services, mEinstein is generally designed to remove or render inaccessible app-stored data associated with that account from the active local application environment on the device, subject to the technical design of the relevant feature and the state of the device.
For many local-first features, this may include app-level preferences, locally stored AI context, locally stored financial or health records, transaction-related data stored in the app, conversation history stored only in the app, and other on-device app data tied to the deleted account.
Deletion of app-level data from the active application environment does not necessarily delete copies that may exist in device-level or account-level backup systems, such as iCloud, Google backup, or similar services controlled by the user or the platform provider. The availability, retention, and deletion of such backups are subject to the user's own settings and the policies and technical capabilities of the relevant platform provider.
Once local app data has been deleted, some or all of that data may no longer be recoverable through the Services. Users are responsible for backing up information they wish to retain before initiating account deletion.
Following a valid deletion request, mEinstein will generally delete or de-identify account registration information and other server-side data associated with the account to the extent reasonably appropriate under the Services, subject to the limitations and retention rights described in this Policy, the Privacy Policy, applicable provider rules, and applicable law.
Depending on the Services used, this may include deletion or deactivation of account profile records, loginrelated records, support-facing account references, and certain metadata or operational records that are no longer needed once the account is closed.
Where marketplace, payment, payout, dispute, support, identity-verification, or compliance-related features were used, some related records may be retained or segregated rather than fully erased if retention is reasonably necessary for fraud prevention, transaction administration, accounting, tax, audit, legal compliance, dispute resolution, recordkeeping, or the defense of claims.
Even after account deletion, mEinstein may retain limited records where reasonably necessary for legal, security, fraud-prevention, accounting, audit, tax, dispute-resolution, recordkeeping, deletion-verification, or operational integrity purposes.
Such retained records may include, by way of example, your email address, the reason provided for deletion if one is collected, deletion request timestamps, support correspondence, consent-choice records, limited transaction or payout records, security or abuse-prevention logs, and other records that cannot reasonably or lawfully be deleted immediately.
We do not retain deleted account registration information except as necessary to preserve limited deletionrelated, transaction-related, security-related, or compliance-related records for the purposes described above.
If you have used marketplace, payment, payout, or bank-account connectivity features, certain related information may also have been processed by or stored with third-party providers such as Stripe and other payment, payout, tax, banking, identity-verification, compliance, or similar providers selected by mEinstein from time to time.
Deletion of your account through the Services does not necessarily delete records that mEinstein or required third-party providers must retain for legal, compliance, fraud-prevention, accounting, tax, audit, disputeresolution, settlement, or operational purposes.
Where third-party providers are involved, mEinstein's ability to request, verify, accelerate, or confirm deletion of provider-held records may depend in part on the provider's own technical capabilities, legal obligations, retention policies, and contractual arrangements.
mEinstein is designed around on-device AI, but certain features may use third-party AI providers such as OpenAI, xAI, or Google when on-device processing is unavailable, insufficient, or not yet supported, subject to the applicable product disclosures, user choices, settings, and provider terms.
If cloud AI processing has been enabled or used, mEinstein may retain limited records relating to the user's cloud AI consent choice, settings state, support interactions, operational logs, or related compliance and security records, even after account deletion, to the extent reasonably necessary for deletion verification, legal compliance, security, fraud prevention, or dispute resolution.
Deletion of an account does not guarantee removal of all provider-side operational logs or records maintained by required third-party AI providers under their own systems, subject to their terms and applicable law.
mEinstein will generally process account deletion requests within a commercially reasonable period, taking into account the technical state of the account, the Services used, legal and provider constraints, identity verification, security review, fraud-prevention needs, dispute status, and other operational factors.
Some deletion actions may occur promptly, while other deletion, de-identification, segregation, or retentionlimitation steps may take longer. Where applicable law or our Privacy Policy states a specific outer timeframe for responding to deletion requests, that timeframe will control.
The existence of backups, queued operations, payment or payout settlement flows, provider-side review, or legal retention obligations may affect when specific records are actually deleted or become inaccessible.
mEinstein’s ability to complete, verify, or confirm certain deletion steps may depend in part on the actions, technical capabilities, timing, or restrictions of required third-party providers.
Where reasonably practicable, mEinstein may provide an in-product confirmation, email confirmation, or support confirmation that a deletion request has been received or processed.
If you would like information about the limited deletion-related records we retain after account deletion, you may contact support@meinstein.ai within 30 days of your deletion request, subject to identity verification and applicable legal or operational limitations.
mEinstein may request additional information to verify the identity of the requester before disclosing deletion status or retained-record information.
This Policy supplements, and should be read together with, the Privacy Policy, Terms and Conditions, Marketplace Dispute and Resolution Policy, Marketplace Refund Policy, Responsible Data and Marketplace Ethics Guideline, and any applicable provider terms, feature-specific disclosures, or transaction terms.
Nothing in this Policy limits any rights or retention obligations mEinstein may have under those documents or under applicable law.
We may update this Policy from time to time. If we make material changes, we may provide notice through the app, by email, on our website, or by other reasonable means. Unless otherwise required by law, an updated Policy will become effective when posted or on the effective date stated in the updated Policy. Continued use of the Services after the effective date constitutes acceptance of the updated Policy.
Any provisions of this Policy that by their nature should survive account deletion, suspension, termination, dispute closure, payment or payout hold, or the end of a marketplace relationship will survive to the extent permitted by law.
If you have questions about this Policy or need help with an account deletion issue, please use the applicable in-product support channel where available, or contact support@mEinstein.ai.
Embark on a transformation journey into the future of innovation as you kickstart your exploration of mE, where limitless possibilities await at every click and command.
© 2024 mEinstein. All Rights Reserved.