Effective Date:June 18, 2025

mEinstein Data Deletion Policy

Welcome to mEinstein !

At mEinstein, your right to control and delete your data is fundamental to our privacy-first, user owned philosophy. This policy explains what happens when you use the "Delete Account" feature in the mEinstein App, and how your data is deleted both locally and from our backend systems.

1. How to Initiate Deletion

To request deletion of your data:

• Go to the Settings section of the mEinstein App.
• Select Delete Account.
• Confirm the deletion when prompted.

Once confirmed, the process is triggered across both mobile device and server-side systems.

Emergency Deletion Escalation

If for any reason the in-app deletion process fails, users may contact support@meinstein.ai with ‘Delete Account – Escalation’ in the subject line to initiate expedited manual review. Alternatively, they can use the in-app “Contact Us” feature with the subject “Application Support”.

2. Scope of Deletion

A. On the User’s Mobile Device

Upon initiating the deletion process:

1. All user-generated content—preferences, AI personas, financial records, healthcare data, and login credentials—is immediately and irreversibly deleted from the local device.
2. The mEinstein app is optionally removed from the device depending on user choice (user may be prompted to uninstall).
3. No data backup or recovery is possible due to mEinstein’s local-first architecture.

Note: mEinstein does not store any user-generated content or third-party login credentials on external servers at any time.

B. On mEinstein’s Backend Servers

After receiving the deletion request:

1. All registration data is securely and permanently deleted:
   • First name, last name
   • Email address
   • Password (hashed)
   • Zip code
2. Any transitional data related to marketplace activity is also deleted:
   • Encrypted hash IDs of transactions
   • Metadata about user-created or user-purchased data packages
   • Temporary storage records
   • Storage-subscription-related data if applicable
3. Any account-linked identifiers are purged in accordance with industry best practices and regulatory standards.

3. Regulatory Alignment

mEinstein’s Data Deletion Policy is fully aligned with:

• GDPR (Right to Erasure)
• CCPA/CPRA (Right to Delete and Right to Know)
• LGPD, PIPEDA, and other major frameworks

Key Guarantees:

• Data deletion is irreversible and applies to both mobile and backend systems.
• No residual data is retained beyond legal, compliance, or audit-related exceptions.
• User-generated content is never processed, stored, or transmitted to mEinstein’s servers.

4. Important Exclusions

• mEinstein does not store user consent logs or user-generated content on servers.
• Certain transactional records may be retained in anonymized form for legal obligations.

Automated Logging of Deletion Request

An anonymized log of the deletion request time and confirmation may be retained solely for compliance auditing purposes.

Machine-Readable Data Portability

Prior to account deletion, users may request a machine-readable export of their registration metadata by contacting support through the app or official support channels.

4.1. Legal Retention and Exceptions

Anonymized Audit Logs: In accordance with global privacy laws, mEinstein may retain anonymized audit logs or metadata that do not contain personally identifiable information (PII) solely for the purpose of legal compliance, fraud detection, accounting, legal defense or internal audits. These logs are retained for a limited period and cannot be used to reconstruct user data or behavior.

5. Confirmation of Deletion

• A confirmation message will appear in-app.
• A final confirmation email will be sent to the user’s registered email address.

Timeline for Backend Deletion

All server-side deletions will be processed within 30 days of the user’s request, though typically completed within 72 hours.

Third-Party Processors

To the extent any third-party processors are involved in the temporary hosting of metadata, they are contractually bound to delete data upon user request in compliance with this policy.

Blockchain-Based Records

Any blockchain-based proofs of transaction or data ownership are immutable by design and may remain on public ledgers even after deletion of related mEinstein data. However, such records are not personally identifiable.

6. User Responsibility

• Users are responsible for backing up any data before account deletion.
• Data cannot be recovered after deletion is confirmed.

Data Controller and Processor Roles

mEinstein acts as a data controller for registration and marketplace metadata. We do not process personal data beyond registration except for anonymized aggregation purposes

7. Questions or Concerns

If you have any questions regarding data deletion or wish to verify completion: Email: support@meinstein.ai

8.Related Policies

For additional details, please refer to our Privacy Policy, Acceptable Use Policy, and Terms and Conditions.

9. Certification Statement

This policy has been reviewed to ensure compliance with current global data privacy standards and is certified to follow mEinstein’s zero-retention data architecture.

10. Policy Revisions

This policy may be updated to comply with evolving data privacy laws.

Any material changes will be notified via:

• In-app alerts
• Email (where applicable)
• Updates posted on the mEinstein website